Welcome to the Support Center
As a condition of using Persistent’s Tech Support Portal, you agree to comply with all US export regulations, including the Export Administration Regulations. Access to this portal is generally available, except (1) to persons who are citizens or nationals of embargoed countries (currently, Cuba, Iran, North Korea, Sudan and Syria) and (2) individuals and/or entities on denied parties lists, as administered by the United States government. Support for encryption functionality of Persistent products may be restricted for government end-users in countries other than Austria, Australia, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
For all technical support including firmware updates, configuration and troubleshooting of Wave Relay equipment, please open a ticket. All first time support tickets must include two of your MPU5 or Embedded Module serial numbers for customer verification. This can be located on the back of the unit or in the unit info of the Web interface.
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To browse our Frequently Asked Questions (FAQs), please log in. If you don't have an account, open a ticket to request an account to be created for you.